A review of the user profiles of 9 of the most popular social media platforms in the UK: Facebook, YouTube, Twitter, Google+, LinkedIn, Instagram, Pinterest, Snapchat, Vine.
The latest social media statistics from the September 2014 wave of our SocialLife tracker (based on a robust sample of 5,500 nationally representative online UK consumers – aged 11 and above)
We look at the demand for new product and service innovations and why this seems to be a defining moment for banks to tailor their propositions to meet different needs.
Customer Power is a programme of research exploring the relationships that customers want to have with UK companies. We have previously looked at the financial services, mobile, pay tv & energy sectors and today we are putting retail banks under the spotlight.
This is our second webcast in our banking customer power series
This video looks at whether consumers have the relationship they want with their bank, how it makes them feel, who the best banks are and why, and how banking compares with other sectors.