We look at the demand for new product and service innovations and why this seems to be a defining moment for banks to tailor their propositions to meet different needs.
Customer Power is a programme of research exploring the relationships that customers want to have with UK companies. We have previously looked at the financial services, mobile, pay tv & energy sectors and today we are putting retail banks under the spotlight.
This is our second webcast in our banking customer power series
This video looks at whether consumers have the relationship they want with their bank, how it makes them feel, who the best banks are and why, and how banking compares with other sectors.
This session will be of interest to anyone in a consumer insights or consumer experience role within the mobile communications sector.
SocialLife tracks how online UK consumers are using social media and their associated experiences, opinions …