The telecoms market is typified by rapid technological change, regulatory intervention and often overwhelming consumer choice. Cut-through, differentiation and loyalty are major challenges and Harris Interactive has experience providing strategies for product, brand and customer relationship measurement.

The telecoms market is typified by rapid and potentially complicated technological change, regulatory intervention and often overwhelming choice. Cut-through, differentiation and loyalty are major challenges for brands. Optimal strategies for product, brand and customer relationship measurement are more important than ever. We help device manufacturers, operators and service/content providers navigate all this by providing a clear understanding of consumer and business, needs, behaviours and perceptions, enabling them to develop and deliver the most relevant positioning, communications, customer management initiatives, products and services.

Recent Telecoms Studies:

• Customer Digital Touchpoints Relationship Management for a Global Mobile Device Firm
• Mobile Handset Purchase Journeys
• A B2B Customer Relationship and Loyalty Programme for a Mobile Telecoms Company
• B2B Telecoms Brand Strategy, Rebranding and Tracking
• Understanding Mobile Solutions Needs and Behaviours
• Mobile Services Uptake and Opportunity
• Mobile Device and Services Usage and Satisfaction
• Business Mobile Market Sizing and Trends
• Read more of our Telecoms case studies

Technology Research – Focused expertise, in a fast changing market

We work with some of the biggest companies in both consumer and b2b technology sectors from new market entrants to multinationals. Our team of research specialists understand your sector and are passionate about technology and its uses in the modern world. This hands-on experience enable us to add meaningful insight that clients can apply. We understand the growth in mobile, how new technologies are changing the way people work and spend their leisure time, how services and platforms are becoming increasingly blurred, and how all of this creates new and exciting challenges for our clients. Our research solutions are designed to support: customer relationship management, brand strategy & health, innovation & differentiation, communications, growth and profitability.

Recent Technology Studies:

• Partnering with a B2B Global Technology Solutions Provider to the Travel Industry – Stakeholder Research Consultancy
• Brand Positioning for a Global Technology Company
• B2B IT Software and Services Strategy Development

Hear what clients have to say...